Skip to main content

Visible suddenly terminated some customer accounts — here's why

In an effort to prevent abuse of its new-customer promotion, Visible may have terminated some legitimate accounts.

What you need to know

  • Some Reddit and Twitter users have complained that Visible suddenly terminated their accounts and phone numbers.
  • Affected customers took advantage of a recent promotion featuring a $200 gift card and reduced plan pricing for the first two months.
  • Visible has responded to indicate that the cancellations were targeted at those that have the promotional terms and conditions.

As reported by XDA Developers, some Visible customers have been taking to Reddit and Twitter to share that their Visible accounts had been suddenly terminated. However, it appears that some innocent customers may have gotten their accounts removed in error to prevent abuse of a recent promotion.

The prepaid wireless carrier Visible recently ran a promotion offering a discount on the first two months of service alongside a $200 gift card when users stayed with the carrier for three months. This is a good deal any day of the week, with the carrier offering unlimited data on Verizon's LTE and 5G network. The plan usually costs $40 per month with the ability to reduce your rate to just $25 per month when you use the carrier's Party Pay discount.

The affected customers appeared to have taken advantage of the promotion, which included a $200 virtual gift card that was available after customers used Visible for at least three months. This gift card promo paired with the recent 2for22 promotion, which offered a discounted rate on the first two months of service, made it a pretty good deal if you wanted to try out the prepaid carrier. Unfortunately, it also opened the door to those looking to make some easy money.

Visible provided the following statement to Android Central when asked about the reports.

Visible identified a set of accounts that were established illegitimately and in violation of our promotional terms and conditions. We terminated those accounts, but have heard from some customers who have asked us to review the decision. Our goal is to ensure that we are providing promotions and service to our legitimate members, so we are taking steps to review these escalations, and will restore service if warranted.

One affected customer stated on a Reddit post that their account had been restored and they had been informed that the carrier was terminating new accounts with multiple lines activated from the same address. Still, it's a curious way for the carrier to handle customers taking advantage of their promotions, particularly since it appears they weren't informed of the reasoning behind the decision.

Unlimited data


From $40/mo. at Visible

As low as $25 per month with Party Pay

Visible offers unlimited talk, text, and data on the Verizon network for a low monthly price with LTE and 5G coverage support.

Source: androidcentral

Popular posts from this blog

Review: The Teracube 2e is a more sustainable phone that you can afford

It just got easier to be green. If you know me or read my work here at AC, you know that I feel strongly about a few things when it comes to smartphones and consumer tech, and those things are not necessarily what some of my colleagues or others in the tech-sphere care about. You can have your 10x optical zoom cameras, folding phones, and 50W wireless charging devices all day, but I'm more interested in affordable to mid-range devices that last longer than you'd expect and which are at least trying to do environmental and social good. Sounds great, but it seems that it's harder to find this combination of features in a phone than the ultra-premium specced-out devices we typically talk about here on this website. That's why I was excited when I had the chance to write this Teracube 2e review. Teracube is a relatively new smartphone OEM based out of Redmond, WA, and founder Sharad Mittal's stated goal is to change the "disposable nature of the consumer ele

Google's new Guest Mode is like incognito mode for Google Assistant

Your interactions with Google Assistant will not be saved when Guest Mode is turned on. What you need to know Google Assistant is getting a new Guest Mode for privacy-conscious users. When it's turned on, the virtual assistant will not save any of its interactions with you. Turning it on and off is as simple as a single voice command. Google this week announced a new Guest Mode for its virtual assistant that's designed with privacy-conscious folks in mind. A simple "Hey Google, turn on Guest Mode" will ensure that none of your interactions with Google Assistant are collected by the company and nor will they be used to 'personalize your experience' — often an indirect way of referring to targeted ads. When it's on, the Assistant will play a special chime to let you know. Smart displays with Assistant will also show a guest icon on the screen. And you can always check for yourself by saying, "Hey Google, is Guest Mode on?" Even with G

Spotify Q1 beats on sales of $2B with monthly active users up 31% to 286M

The coronavirus may be decimating some corners of the economy, but the impact on the digital music, as evidenced by the world’s biggest music streaming company, appears to be minimal. Today Spotify reported its earnings for Q1 with revenues of €1.848 billion ($2 billion at today’s rates) and an inching into a positive net income of $1 million. Monthly active users (not total subscribers) now stand at 286 million, with paid (premium) users at 130 million and ad-supported monthly active users at 163 million. Ad-supported users are growing at a slightly higher rate at the moment, at 32% versus 31%, Spotify said. Spotify beat  analysts’ forecasts on both sales — they had on average been expecting revenues of $1.86 billion — and EPS, which had been forecast to be -$0.49 but came in at -$0.20 on a diluted basis and $0.00 undiluted. The numbers underscore the positive signals we’ve had from the wider industry. More generally, we have seen a huge boost in streaming media services — includ

Adobe is giving students and teachers free access to Creative Cloud

Your university's IT admin will need to make an application for access. What you need to know Adobe is temporarily making Creative Cloud free for teachers and students. The offer is aimed at enabling them to continue being productive as they work and study from home. Students cannot individually avail the promo, however, as the application for access needs to be made by a university's IT admin. As universities around the world shut their campuses and organizations ask their employees to work from home, many tech companies are making their products available to educational institutes free for use. Google and Microsoft have both made their large-scale communication and videoconferencing tools free for everyone, and now Adobe is temporarily giving free Creative Cloud access to students and teachers. The subscription, which usually costs $79.49 per month, will give affected students and teachers access to the entire range of Adobe's applications, such as Photoshop