Skip to main content

Apple Directs Users Not to Hang Up on Operators in Accidental Crash Detection Calls

With the iPhone 14 models, Apple introduced a Crash Detection feature that is designed to contact emergency services automatically should a collision be detected. Crash Detection has already saved lives, but there have also been a number of complaints about the option accidentally triggering at ski resorts, amusement parks, and in other non-emergency high-activity situations.


Apple has introduced Crash Detection optimizations in the last several iOS 16 updates to try to cut down on false calls, and now the company has new recommendations for users that accidentally activate the crash detection feature. In an updated Crash Detection support document, Apple directs users not to hang up if an accidental call is placed, and to instead explain to the emergency responder that help is not required.
If the call has been made, but you don't need emergency services, don't hang up. Wait until a responder answers, then explain that you don't need help.
Apple also removed a line in the support document that suggested users cancel a call during the timer period. "If you don't need to contact emergency services, tap Cancel and confirm that you don't need emergency services," read the sentence that has been pulled from the document.

The Crash Detection support site continues to suggest that users should dismiss an alert if they are able to do so, but Apple appears to want to put a stop to iPhone users canceling or hanging up on an already-started emergency call and leaving emergency responders wondering what happened.

Emergency dispatchers around ski slopes have been particularly unhappy with the number of accidental calls that are being received from Crash Detection. Skiing and snowboarding tumbles are able to trigger Crash Detection, and with the heavy clothing worn with these activities, ‌iPhone‌ and Apple Watch users sometimes don't notice that an emergency call has been placed.

In Colorado's Summit County, for example, 185 accidental Crash Detection calls were received in a week in January, wasting time and resources needed for actual emergencies. Summit County emergency services director Trina Dummer said in February that the situation threatens to "desensitize dispatchers and divert limited resources from true emergencies."

Apple in response sent four representatives to Summit County to observe the emergency call center, and further optimizations have since been added.

Crash Detection is available on the ‌iPhone 14‌ models and the latest Apple Watch models. Using sensors like the accelerometer and gyroscope, it can detect a severe car crash and automatically call emergency services if a user does not respond to an alert within 20 seconds.
This article, "Apple Directs Users Not to Hang Up on Operators in Accidental Crash Detection Calls" first appeared on MacRumors.com

Discuss this article in our forums



Source: TechRadar

Popular posts from this blog

Android 12 will bring the end of third-party share menus

Apps like Sharedr will no longer be able to replace the default share dialog. What you need to know Third-party apps will not be allowed to replace the Android share menu in Android 12. You will no longer be able to set apps like Sharedr as the default. Google says it never intended to allow third-party apps to replace the official Sharesheet. One of Android 12 's biggest highlights is the new Material You design language, which brings major changes to nearly every key UI component. Android 12 will also introduce a major change to the way users share links and photos, according to a report from XDA Developers . On Android 11 , Google allows third-party apps and OEMs to fully customize the Android Sharesheet, which is the reason why the share dialog differs from one app to another. It is even possible to completely bypass the official Android Sharesheet by setting an app like Sharedr as the default Sharesheet. In addition to providing a more consistent experience, Sharedr

The new Amazon Fire HD 10 is growing into a viable productivity tablet

An already good entertainment device finally gets productive. Amazon has been busy churning out a whole host of new devices and upgrades to existing devices over the past several months. Earlier this year, I reviewed the excellent Echo Buds (2nd Gen) , and even the fantastic Echo Frames (2nd Gen), have since been updated to include options with sunglass and blue light filtering lenses . In early May, we also learned that Amazon was refreshing the Echo Show 5 and Echo Show 8 and that it was even rolling out its first Echo Show for kids . While newer and more novel products like the ones mentioned above often see a faster update cycle, more mature devices like Kindle e-readers and Fire tablets go longer between new versions. In fact, the last update to the Fire HD 10 line was back in 2019, so, understandably, Amazon was ready to reinvigorate its flagship tablet. Not only did it update the specs and colors on the Fire HD 10, but it also gave us a second version in the Fire HD 10 Plu

Wondershare Photo Collage Studio

Wondershare Photo Collage Studio Studio integrated workshop create albums of your digital photos Yes with this program you can create Albums wonderful from your digital photos and keep them you can create albums stunning so wonderful additions distinctive not imagine it The program supports hundreds of templates and frameworks that can be used during the creation of your album from your digital photos and keep your album in a computer Create beautiful albums and you can add a lot through this program distinctive and you can with this program, add effects beautiful and can set the time to add effects and allows you to program import all image formats and also features a unique interface easier for the professional user and the novice to use this program if you want to view images through your computer, this program will add a great aesthetic touch to browse your photos through this program is a wonderful experience import all image formats

Save $30 on Echo Dot (3rd Gen) Kids Edition

Echo Dot (3rd Gen) Kids Edition Echo Dot (3rd Gen) Kids Edition, an Echo designed for kids with parental controls - Blue List Price: $69.99 With Deal: $39.99 You Save: $30.00 (43%) Designed with kids in mind - They can ask Alexa to play music, hear stories, call approved friends and family, and explore a world of kid-friendly skills. Buy from USA Buy from UK .